1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Profile information (company name, role, location)
• Event details and preferences
• Communication preferences
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect you with event vendors and resources
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information. We may share information only in these circumstances:

• With vendors you choose to connect with through our platform
• With service providers who assist our operations (hosting, analytics, payment processing)
• When required by law or to protect rights and safety
• With your explicit consent

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

7. GDPR Rights

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access (Article 15): You can request access to your personal data that we hold
• Right to Rectification (Article 16): You can request correction of inaccurate or incomplete personal data
• Right to Erasure (Article 17): You can request deletion of your personal data under certain conditions
• Right to Restrict Processing (Article 18): You can request limitation of how your data is processed
• Right to Data Portability (Article 20): You can request your data in a portable format and transfer it to another service
• Right to Object (Article 21): You can object to processing of your personal data for marketing and other purposes

8. CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request what personal information we collect, use, and share
• Right to Delete: You can request deletion of personal information we have collected
• Right to Opt-Out: You can opt-out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

9. Data Retention Periods

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active and for 12 months after account deletion
• Transaction and payment records are retained for 7 years for legal and tax purposes
• Marketing and communication preferences are retained until you opt-out
• Analytics and usage data is aggregated and anonymized after 24 months
• You can request deletion of your data at any time, subject to legal obligations

10. International Data Transfers

The Big Bang Events operates from Canada. When you use our platform, your personal data may be transferred to, stored in, and processed in Canada and other countries where we have operations or where our service providers are located. These countries may have data protection laws that differ from those in your country of residence. By providing your information to us, you consent to such transfers. We implement appropriate safeguards, including Standard Contractual Clauses and adequacy decisions, to ensure your data is protected in accordance with this Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@thebigbangevents.com

Address: Vaughan, Ontario, Canada